I don’t live in the UK. Can I still sell you my goods online?
Unfortunately we currently only offer this service to UK residents.
Is there a minimum I can sell to you?
There are no minimum units or a minimum value you have to meet on any given order.
How do you determine how much you pay for my goods?
We have a team dedicated to setting our buy-in prices, and they aim to give you as much as possible for your goods.
Do you share my personal details with third parties?
We will not share or disclose any of your personal details.
Who pays shipping costs?
Phones and iPods
During the selling process online you can request a pre-paid package for phones and iPods; but unfortunately we are unable to accept responsibility for any goods that do not reach us. If you wish to insure and track your goods, we recommend Royal Mail Special Delivery which includes £500 insurance cover.
Other items
Unfortunately we do ask for you to pay for shipping costs for all other items.
How old do I have to be before I can sell goods to CeX through the website?
We require you to be at least 16 years old to sell your goods through our website.
I used to have an account here. Why does it not work anymore?
We have changed the whole system that runs CeX.co.uk and sadly it was not feasible to bring the old user accounts across to the new system.
What payment options are available to me?
We currently offer CeX vouchers, cheques, PayPal and bank transfer. Only one method can be selected per order.
How long will it take to get my money?
Once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week.
You must ensure that correct details and address are supplied, as CeX cannot be held responsible for funds not reaching you due to incorrect information being provided to us.
Please do not contact us regarding delays in your order until at least seven working days has passed from when your items were delivered.
What do you buy?
Broadly, we buy things that fall into the categories: Gaming, DVD, Computing, Electronics and Phones. You have to be able to find the item on our website for you to sell it to us through the site.
I cannot find some of my goods on your site. What do I do now?
Please
WeCare the details of the item. If it’s something we trade in, we will add it to our database.
What happens if you reject something I send you?
Depending on what you requested us to do with your goods, we will either return them to you at our cost, or we will dispose of the goods on your behalf.
Do you buy items that no longer have their original box?
Yes, we will buy unboxed phones and electronics. Please note we will not buy unboxed games or DVDs.
Do you buy items that are missing their instructions?
Yes, we do. However, please note that PC CD-ROM games which require a CD key must contain their manual.
Some of my goods don’t look too good. Will you still buy them?
We will buy your goods as long as they work as intended; in extreme cases we may reject badly damaged goods.
Do you buy DVDs other than region 2?
We only buy Region 2 DVDs and those Region 0 DVDs that have been classified by the BBFC.
Do you pay more for items that have never been used/opened?
No, we treat all the goods we buy as second hand, however sometimes we do pay a higher price depending on the condition of your items.
It is very important that you remove all cellophane wrapping on games and DVDs. All application software, as well as PC CD-ROM games with limited user registrations, must be in its original box, full retailing packaging and sealed.
We offer more cash depending on the condition of your item. We break this down into four grades:
Please note that the value we offer for your items may be reduced upon receipt depending on their condition. We may also reduce the price if the quantity being sold by a customer exceeds five [5] units within a period of one [1] month. In the event that your phone does not meet our grading criteria for mint, good or poor, we will regrade your item to "non-working".
Can I track the status of my Sell-to-CeX orders online?
Yes, once you are logged in you can track your orders.
Once an order has been placed, can I change how rejected goods are dealt with?
Unfortunately once an order has been placed you cannot change the way rejected goods are dealt with, or change the payment method.
How long have I got to send you my goods once I placed my order?
Your goods must be received by CeX Ltd at the designated location within 10 working days of your order being placed. Quoted prices may vary or orders may be cancelled if goods are not received within this period.
CeX is not responsible for any goods or extra items sent that are not included in your order !
Where do I send my goods to?
Please send your goods to our central depot at:
Sell to CeX - Order [enter your order number here]
Unit 2a
Hille Business Centre
132 St. Albans Road
Watford
Hertfordshire
WD24 4AE
Please note that we will not accept any item brought in by hand.
How should I package the goods I send to you?
Please package your goods securely in order to prevent damage while in transit. Please do not use shredded paper as a box filler. Please ensure the order number is clearly visible on the outside of the box (preferably written boldly with a marker pen).
Please ensure all items within an order are packaged together in one box.
It is very important that you remove all cellophane wrapping on games and DVDs. All application software, as well as PC CD ROM games with limited user registrations, must be in its original box, full retailing packaging and sealed.
Please note: We reserve the right to return any parcel that does not have the order number clearly marked on the outside of the box, or if it contains sealed games and DVDs.
What happens if my goods are lost or damaged during transit?
CeX cannot be held responsible for any items which are damaged or lost during transit. We recommend you take out insurance on the delivery of your goods to protect you in the event of this occurring.
Where can I find your Terms and Conditions?
You can find them here.
Please note: We reserve the right to reject any goods you wish to sell to us.
How can I donate on Sell-to-CeX?
When you sell your items to CeX and choose payment by cheque, PayPal or bank transfer you will be able to donate part or all of the total amount to one of the charities we work with. CeX will pass your donation on in full with no deductions (although please see 'What happens to the donation value if CeX re-grade my items or if they fail test?').
What charities can I donate to?
When you choose to make a donation, you will be presented with a list of charities. You can select one charity per order.
What happens to the donation value if CeX re-grade my items or if they fail test?
If your item(s) need to be regraded (reduced in value), the amount donated will be reduced. If you have chosen to donate part of the value of your items, no donation will be paid If the reduction in value is greater than the value of donation originally chosen.
If the value of the items we don't buy exceeds the value of the donation, no donation will be made and the amount of money you will receive will be reduced.
Will you pass my contact details onto the charity?
We take your privacy seriously. You can decide when you make your donation whether or not you would like the charity to be given your contact details.
